Troubleshooting
Who do I contact with other questions related to my background check?
Our safety team is here to help. Email us at safety@nextlevelsports.com for assistance with completing your background check.
My background check is taking longer than expected. Are there any next steps I should take?
Some checks take longer due to name matches, county processing times, or incomplete information. Check your Ankored status first; if it's been more th...
I started my background check but didn't finish. Do I have to start over?
Log back into Ankored and pick up where you left off.
What do I do if the activation email went to the wrong address?
Contact safety@nextlevelsports.com and we'll update your email and resend the activation.
I never got my activation email. What do I do?
Check your spam/junk folder for an email from Ankored. Still nothing? Contact safety@nextlevelsports.com and we'll resend it.