Basics & FAQs
Refunds and Cancellations
How do I go about cancelling my registration and receiving a refund or credit?
Please email us at support@nextlevelsports.com , and we will work with you to cancel your registration and possibly refund/credit you. The amount of ...
Will my refund go back to my credit card?
If your transaction took place within the last 120 days, we are able to issue your refund directly back to your credit card. If your transaction took ...
Registration
Can my child play up or down a grade level?
We do not have an issue with children playing up a grade level. Playing down however can lead to complaints about unfair advantages and we do not allo...
What do I do if I am having trouble registering my child?
If you’re having trouble completing registration, please walk through the steps below: Create or log in to your account Make sure you have an active a...
I have an order in my cart and I can't checkout. How can I check out?
If you have the order in your cart, please proceed using the following instructions: Log in to your www.NextLevelSports.com account and go to the ...
What do I do if I accidentally registered my child with the wrong name?
1. Log in to your account at www.nextlevelsports.com . Under " Participants ," find your player, and click the pencil icon next to their name to guid...
My player is on the waitlist. What does this mean?
Being on the waitlist means that the division you selected is currently full. If a spot becomes available, we will contact you and offer your child th...
Does Next Level Sports offer Scholarships?
Families in need of assistance can apply for a scholarship with our the appropriate application below. 2026-2027 Next Level Sports Scholarship Applica...
What is the late registrant fee and what does it cover?
The late registrant fee covers the expedited processing and shipping of your child’s full uniform, as well as the early shipment of a team shirt s...
Account Information
How do I add another user to my profile?
1. To add another user, login to your account at nextlevelsports.com . 2. Once you are into your profile, on the top right of the page click on the g...
How do I add another email to my profile?
1. To add another email, login to your account at nextlevelsports.com . 2. Once you are into your profile, on the top right of the page click on the ...
How do I update the shipping address on my account?
It's important to keep your shipping address up to date in your SportsConnect account under your participant's Player Profile . This article will giv...
What is the Tax ID for Next Level Sports?
NLSF is a California 501c3 organization, and our non-profit tax id is 46-2161844. Next Level Sports 400 S El Camino Real Suite 1150 San Mateo, Califor...
Coaches
What is the main role of the Parent Assistant Coach?
The main role of the parent coach is to assist the Student - Head Coach by knowing the Next Level rotation rules, assisting with proper rotations on g...
How many Parent Volunteer Coaches can we have?
The number of parent volunteer coaches varies by sport: Basketball: 1 parent assistant coach per team Flag Football: Up to 2 parent assistant coache...
Can the Parent Coach be the Offensive Coordinator?
No, the parent coach not be the Offensive Coordinator. Many adult assistant coaches serve as the Defensive Coordinator along with their main role of m...
What happens if the Student Head Coach does not attend the practice and game?
In the event that a Student Head Coach does not attend the practice and game the Parent Assistant Coach will be asked to call offensive plays for that...
Can the Parent Assistant Coach recommend plays or a playbook?
Yes, we support the Parent Assistant Coach working with the Student Head Coach on all aspects related to the team. A collaborative approach to play ca...
Parents
How do I sign up to be a Parent Assistant Coach/Team Parent?
You can sign up to volunteer while you are registering your child. During the registration process, select the appropriate program and role that you w...
What is the role of a Team Parent?
A Team Parent is a vital link between their team, coaches, and parents. Their primary responsibilities include assisting with tracking game results, r...
Do all participants get a trophy?
Only the winners of the championship game will receive a Next Level trophy or ring.
Can a player wear earrings during the game?
Next Level Sports does not allow jewelry of any kind. This is a precautionary measure we take for the safety of players and others.
Do you have a lost and found area at the site?
Yes. If you have lost something at one of our sites, report it to the director of the site. Each location keeps a lost and found area in their respect...
Should I arrange a snack schedule?
Many if not all of our sites have a full snack bar. We encourage parents and players to use the snack bar as much as possible/needed. Team Parents can...
Schedule/Practices
Why is my game time different from the practice time?
In our Next Level Sports Leagues, each team will have a practice time prior to their game time. Following practice, each team will compete head-to-hea...
When is my practice time?
Practice time is immediately before game time for all of our leagues. Most sites' practices are 1 hour, but please refer to the program page for your ...
Why does my schedule have two practice/game times listed?
If two practice/game times are listed for your child's grade division on their location's program page, then their team will have a rotating schedule...
Playing with a Cast
What happens if the cast is not properly padded?
Players will not be allowed to participate until the cast meets all safety requirements.
Will padding be provided on-site?
No. Players must arrive with the cast already properly padded.
What materials can be used to pad the cast?
Bubble wrap, foam, or similar thick, soft materials should be used to create a cushioned outer layer.
Who is responsible for padding the cast?
Parents or guardians are responsible for ensuring the cast is properly wrapped and padded before arrival.
Does the cast need to be covered?
Yes. All casts must be securely covered and properly padded for safety.
Can my child participate while wearing a cast?
Yes, players are allowed to participate while wearing a cast.